SHIPPING POLICY
Most orders are shipped within 1-4 business days. It may take longer to process your order during the holidays due to high volume of orders. We do not process or ship orders on Saturday and Sunday, or on company observed holidays. All orders ship with a delivery confirmation, which can be used to track your package. We are unable to provide tracking information beyond that supplied by our shipping carrier.
If you would like to make any changes to your order or to your shipping address, please contact us at info@itiswellla.com as soon as possible. We cannot make any changes or reroute the package once it has left our facility.
Please double check your billing and shipping address when placing an order and make sure that your order is shipping to a secure location. We are not responsible for lost, stolen, or delayed packages. Once it has left our facility, we have no control over the shipment. You may contact the shipping provider for any inquires or if you need to file a claim.
If you are unable to complete an order to your destination country or if you are in need of assistance regarding a purchase, please contact us at info@itiswellla.com. We will return your email within 1 - 2 business days.
Pre-order items will be charged at the time you place your order. If you need to cancel or make any changes, please contact us before your package ships.
DOMESTIC/US SHIPPING
F R E E S H I P P I N G for U.S. domestic orders.
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Standard
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Priority
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Express
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Shipping Fee
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Free
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Shipping price is calculated based on weight and size of the purchase
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Shipping price is calculated based on weight and size of the purchase
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Delivery Time
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5 - 7 business days
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1 - 3 business days
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1 - 2 business days
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INTERNATIONAL SHIPPING
The shipping fee does not include additional duties and taxes. Orders outside of the US may be subject to duties and taxes billed by the destination country’s customs department, levied once a shipment reaches your particular country. The recipient is responsible for any additional charges for custom clearance. You may contact your customs office for the specific amount or percentage.
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Standard Canada
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Priority Canada
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Express Canada
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Standard International
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Express
International
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Shipping Fee
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$15.00
Flat Rate
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Shipping price is calculated based on weight and size of the purchase
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Shipping price is calculated based on weight and size of the purchase
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$30.00
Flat Rate
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$45.00
Flat Rate
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Delivery Time
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7 - 14 business days
(may take up to 3 weeks, varies by location)
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6 - 10 business days
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3 - 5 business days
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7 - 14 business days
(may take up to 3 weeks, varies by location)
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2 - 4 business days
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If you are unable to complete an order to your destination country or if you are in need of assistance regarding a purchase, please contact us at info@itiswellla.com. We will return your email within 1-2 business days.
RETURN POLICY
Click here to start a return.
We understand there could be slight discrepancies with sizing and fit. Unworn and unused merchandise can be returned for store credit and exchanges. Returned merchandise must be free from wear, stains, odor, or any condition that would prevent items from being sold as new. We reserve the right to deny any return. Returned items must have original tags attached.
All returns must be postmarked within 14 days of receiving your merchandise. Unauthorized returns or returns that are postmarked after 14 days will be refused and returned to sender. Customers are responsible for return shipping costs so you may use any carrier of your choice.
We are not responsible for any packages that get lost/do not reach us so please use a trackable shipping method and hold onto the receipt with the tracking number.
Once your returned package has reached us, it may take up to 5 business days to process your return and issue your store credit. You will be sent a confirmation email along with the store credit code. Store credit will not apply to additional shipping costs.
Final Sale items are not eligible for refunds, exchanges, or credit.
We can issue a one time price adjustment from our website if a full-priced item goes on sale within 7 days of your order date. We will issue a refund back onto your original method of payment for the price difference.
Merchandise purchased from other retailers must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
Return address:
It is well L.A.
1140 N Gilbert St
Anaheim, CA 92801